|
Welcome to AwesomeArt
Shop by Category
|
|
Our most frequently asked questions & store policies
| ____________________ |
Q&A about our Art Prints
Q: What kind of
paper are they printed on?
A: Most
of our prints are printed on a beautiful hand made, slightly
textured fiber paper unless otherwise noted in the product
discription.
Q: Are the prints
hand pulled or machine made?
A: Most of our
prints are machine prints unless otherwise noted in the product
discription.
Q: Do these come framed &
do you sell frames?
A: All of our
art prints come unframed. We do not sell
frames.
Q: What kind of inks do you use to
print these?
A: It's sometimes different from
print set to print set but most of the time when printing on all natural
fiber papers we use a dye based ink.
Q&A about our Scrolls.
Q: Are these real ink drawings or
prints?
A: All of our
scrolls are fine quality prints on an exquisite hand made fiber paper
called Lokta paper. They are primitive style scrolls made with natural
materials, are extremely beautiful and go with nearly any other
decor.
Q: Is the Bamboo real or
plastic?
A: Yes, the
Bamboo is real.
Q: What is fiber
Lokta Paper?
A: Handmade lokta paper of Nepal
is made from the daphne canabina (lokta) plant. It is an ancient art that
has remained unchanged for over 2000 years. This paper is gathered and
processed in an ecologically sound way and is renowned for its exceptional
durability, natural resistance to insect attacks and special
texture. It is tree free paper.
Q&A about Shipping &
Handling.
Q: How are your products shipped?
A: Our medium format and smaller print sets
are shipped flat in a box. Anything poster size are shipped rolled in a
heavy duty shipping tube. Our wall scrolls are shipped rolled up in a
box.
Q: What locations do you offer
service to?
A: We
curently service the areas of the USA, Canada, Europe and
Australia.
Q: What shipping methods do you
offer?
A: To the continental USA we offer FedEx Ground
delivery. Alaska, Hawaii & Puerto Rico & APO-PO Box orders
ship by USPS priority mail.
All international orders outside the USA
will ship by USPS first class international.
Q:
How much will shipping cost for my order?
A: We offer flat rate
shipping charges, meaning no matter how many items you order, shipping
will always be the same price. Check
the shipping rates to your location.
Q:
Do you express ship?
A: No. This is a service that we have
chosen to not offer due to unreasonable deadlines.
We are the
manufacturing art studio for most of our product, not a
reseller.
Q: When will you ship my
order? How often do you ship?
A: We are the
manufacturing art studio for most of what we sell. We must take care of
orders as we receive them. All of our items are made by our studio so
most of our time is spent in production of the goods. All
orders usually ship within 2 to 7 days. We process
shipment orders once or twice a week every Thursday &
Friday.
Q&A about
returns or damaged items.
Your Satisfaction Is Guaranteed
We want your buying experience to be a good
one. Our art studio stands behind our service, our products and
our customers. We have a 100% satisfaction guarantee behind every
purchase. If, for any reason, you are not completely satisfied with your
order, please send it back within 7 days of delivery in it's original
condition for a full refund of the purchase price. Shipping and handling
on returned merchandise is non-refundable.
Just repack the order in its original packaging and
follow these simple steps:
• Contact us by email
• Write down the return
authorization (RA) number and return address given to you.
• return
with your preferred method of shipment
For your security, please return your gift with an insured
courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your
receipt.
Q: An item has arrived to me
damaged. How do I get it replaced?
U.S. FedEx
Orders
A: With our hassle free return and replace policy, getting a
broken item replaced is simple and easy. All you have to do is contact
us and inform us that your item has arrived damaged. Place the
damaged item back in the original box with the shipping label on it. We
will then contact FedEx and recall the package (FedEx will come to the
delivery address and pickup the package)When we receive the returned
package, we then send you a new one. You don't have to worry about having
to file any claims with the courier, we'll take care of all that for you.
Wow! thats easy isn't it. We said it was hassle free.
Priority Mail U.S. Orders & International
Orders
• Contact us by email
• Write down the return
authorization (RA) number and return address given to you.
• return
with your preferred method of shipment
• Once it arrives here we will
file any necessary insurance claims with the carrier and send you a full
refund of your payment including shipping or send you replacement
items.
For your security, please return your order with an
insured courier (e.g., Insured Parcel Post, FedEx, UPS) and retain your
receipt.
Q: how long do I have before I contact you
about a return?
A: Please contact us within 7 days of
receipt of merchandise.
We do not replace items that
were damaged due to customer negligence or improper handeling of product.
We only replace items that were damaged in shipping.
Q: My item has not arrived even though it was sent
weeks ago. is it lost?
Q: Why is my order taking so long to
arrive?
A: If your order is an international order, most
likely it is stuck in customs. That means it is not lost, only delayed.
We'll do everything we can to try and track it down and speed it on it's
way. We've seen some shipments take up to 3 weeks to clear customs. I
know, it's terrible but please have patience. Lost packages do occur
from time to time. We must wait for the couriers (FedEx or Mail)
allotted delivery time to expire (usually 30 days.) Once it expires and
you still have not received your items, we can file a insurance
claim and send you a new shipment.
Have Other Questions? Contact
Us
|
