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Unique, beautiful & affordable fine quality art prints, posters, wall scrolls & other exotic decor available for purchase direct from our art studios.


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Asian Oriental Art
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Our most frequently asked questions & store policies
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Q&A about our Art Prints

Q: What kind of paper are they printed on?
A: Most of our prints are printed on a beautiful hand made, slightly textured fiber paper unless otherwise noted in the product discription.

Q: Are the prints hand pulled or machine made?
A: Most of our prints are machine prints unless otherwise noted in the product discription.

Q: Do these come framed & do you sell frames?
A: All of our art prints come unframed. We do not sell frames.

Q: What kind of inks do you use to print these?
A: It's sometimes different from print set to print set but most of the time when printing on all natural fiber papers we use a dye based ink.

Q&A about our Scrolls.

Q: Are these real ink drawings or prints?
A: All of our scrolls are fine quality prints on an exquisite hand made fiber paper called Lokta paper. They are primitive style scrolls made with natural materials, are extremely beautiful and go with nearly any other decor.

Q: Is the Bamboo real or plastic?
A: Yes, the Bamboo is real.

Q: What is fiber Lokta Paper?
A: Handmade lokta paper of Nepal is made from the daphne canabina (lokta) plant. It is an ancient art that has remained unchanged for over 2000 years. This paper is gathered and processed in an ecologically sound way and is renowned for its exceptional durability, natural resistance to insect attacks and special texture. It is tree free paper.

Q&A about Shipping & Handling.

Q: How are your products shipped? 
A:  Our medium format and smaller print sets are shipped flat in a box. Anything poster size are shipped rolled in a heavy duty shipping tube. Our wall scrolls are shipped rolled up in a box.

Q: What locations do you offer service to? 
A:  We curently service the areas of the USA, Canada, Europe and Australia.

Q: What shipping methods do you offer?
A: To the continental USA we offer FedEx Ground delivery. Alaska, Hawaii & Puerto Rico & APO-PO Box orders ship by USPS priority mail.
All international orders outside the USA will ship by USPS first class international.

Q: How much will shipping cost for my order?
A: We offer flat rate shipping charges, meaning no matter how many items you order, shipping will always be the same price. Check the shipping rates to your location.

Q: Do you express ship?
A: No. This is a service that we have chosen to not offer due to unreasonable deadlines.
We are the manufacturing art studio for most of our product, not a reseller.

Q: When will you ship my order? How often do you ship?
 
A:  We are the manufacturing art studio for most of what we sell. We must take care of orders as we receive them. All of our items are made by our studio so most of our time is spent in production of the goods. All orders usually ship within 2 to 7 days. We process shipment orders once or twice a week every Thursday & Friday. 

Q&A about returns or damaged items.

Your Satisfaction Is Guaranteed
We want your buying experience to be a good one. Our art studio stands behind our service, our products and our customers. We have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your order, please send it back within 7 days of delivery in it's original condition for a full refund of the purchase price. Shipping and handling on returned merchandise is non-refundable.

Just repack the order in its original packaging and follow these simple steps:

Contact us by email
Write down the return authorization (RA) number and return address given to you.
return with your preferred method of shipment

For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.

Q: An item has arrived to me damaged. How do I get it replaced?
U.S. FedEx Orders
A: With our hassle free return and replace policy, getting a broken item replaced is simple and easy. All you have to do is contact us and inform us that your item has arrived damaged. Place the damaged item back in the original box with the shipping label on it. We will then contact FedEx and recall the package (FedEx will come to the delivery address and pickup the package)When we receive the returned package, we then send you a new one. You don't have to worry about having to file any claims with the courier, we'll take care of all that for you. Wow! thats easy isn't it. We said it was hassle free.

Priority Mail U.S. Orders & International Orders

Contact us by email
Write down the return authorization (RA) number and return address given to you.
return with your preferred method of shipment
Once it arrives here we will file any necessary insurance claims with the carrier and send you a full refund of your payment including shipping or send you replacement items.

For your security, please return your order with an insured courier (e.g., Insured Parcel Post, FedEx, UPS) and retain your receipt.

Q: how long do I have before I contact you about a return?
A: Please contact us within 7 days of receipt of merchandise.
We do not replace items that were damaged due to customer negligence or improper handeling of product. We only replace items that were damaged in shipping.

Q: My item has not arrived even though it was sent weeks ago. is it lost?
Q: Why is my order taking so long to arrive?

A:  If your order is an international order, most likely it is stuck in customs. That means it is not lost, only delayed. We'll do everything we can to try and track it down and speed it on it's way. We've seen some shipments take up to 3 weeks to clear customs. I know, it's terrible but please have patience. Lost packages do occur from time to time. We must wait for the couriers (FedEx or Mail) allotted delivery time to expire (usually 30 days.) Once it expires and you still have not received your items, we can file a insurance claim  and send you a new shipment.

Have Other Questions? Contact Us

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